Freek Jurg

Freek Jurg is the COO and co-founder of Theoresundbridge.com, where he ensures that every ticket is delivered seamlessly and every customer question gets answered.

While Mattijs focuses on product development and content, Freek makes sure the machinery behind the scenes actually works. He manages the operations team, oversees customer support, and serves as the final escalation point when complex issues arise. If your ticket arrived in your inbox within 2 minutes and your question was answered within 10 — Freek's team made that happen.

But Freek isn't just an operations manager. He's a road tripper himself. Over the past 15+ years, he's ridden his motorcycle through Norway, Austria, and across Europe. He's towed his family caravan through Italy multiple times, navigating toll booths, tunnels, and vignette systems firsthand. He knows what it feels like when a toll barrier won't open — because it happened to him.

It started with a toll barrier that wouldn't open.

Summer 2024. Freek was driving through Italy with his family, caravan in tow, using the Telepass toll system he'd used many times before. But this time, something was wrong. The barrier didn't lift.

He tried another lane. Same problem. And another. Behind him, a line of Italian drivers grew longer and increasingly impatient. Horns started. Gestures followed. With a caravan attached, reversing and switching lanes wasn't exactly graceful.

"I work with toll products every day. And even I had a moment where I was stuck at a barrier with no idea what was wrong. Imagine how stressful that is for someone crossing a foreign toll system for the first time."

That's why Freek focuses so intensely on customer support. When someone contacts us confused or stressed, he gets it. He's been the person blocking traffic at an Italian toll booth. He never wants a customer to feel that helpless.