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Got a question about your Øresund Bridge ticket? Our support team is available 24/7 in 15+ languages. Most questions answered in under 30 minutes.

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Help Centre

Fastest Way to Get Support

Find instant answers regarding payments, tickets, and bridge status. For urgent issues, we resolve 95% of tickets in 5–10 minutes.

24/7 Availability

Response under 30 minutes 🌍 Support in 15+ languages

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Phone Support

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Hours: Mon–Fri, 09:30–16:00 CET

Langs: NL, EN, DE, FR

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Email Support

For non-urgent inquiries. For the fastest response, visit our Help Centre.

support@theoresundbridge.com

Quick Answers — Before You Contact Us

Check if your question is answered here to save time:

I didn't receive my ticket

Check your spam or junk folder — sometimes our emails end up there. Still nothing? Contact us via the Help Centre and we'll resend it immediately.

I need to change my travel date

You can request changes through our Help Centre. Our team will process your request as quickly as possible, usually within a few hours.

I want a refund

Refund requests can be submitted through the Help Centre. Please include your order number and reason for the request. We adhere to EU consumer protection laws.

I have a question before buying

Our live chat can answer most pre-purchase questions instantly. Or browse our guides for detailed information about vehicle types and prices.

For Businesses & Partners

Are you a travel agency, fleet manager, camper rental company, or tourism organisation? We offer bulk purchasing, white-label solutions, and dedicated account management.

partnerships@theoresundbridge.com Learn About Partnerships